Part Three: Principles of wayfinding design	Chapter 6 What is wayfinding design? Spatial planning Setting the stage The role of decision diagrams in spatial planning Environmental communication Communication for decision making: the script The form of information Communication for cognitive mapping An integrated view of wayfinding design
	Chapter 7 Who is involved in wayfinding design? The design profession Architects and urban planners Environmental graphic designers Landscape architects Management The owners Building managers Security personnel and fire marshals
	Chapter 8 For whom do we plan? User groups The unimpaired user Perceptual impairment Visual impairment and blindness Hearing impairment and deafness Cognitive impairment Situational cognitive impairment Developmental cognitive impairment Illiteracy Functional illiteracy Multi-lingual illiteracy Mobility impairment Persons in wheelchairs Mobility impaired who can walk Macro- and micro-approaches to planning
	Chapter 9 Planning for wayfinding conditions Day-to-day conditions Travel conditions Working conditions Playing conditions Retail conditions Emergency conditions